At Darion Threads, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our policy below for returns and refunds.
Return Eligibility
- You may return products within 14 days of receiving your order.
- Items must be unused, in original condition, and with all tags and packaging intact.
- Due to hygiene reasons, certain products (intimate apparel, accessories that touch skin) may not be eligible for return if opened or worn.
How to Initiate a Return
- To start a return, please email us at [email protected] within 14 days of delivery with your order details and reason for return.
- Our team will provide instructions on how to send the item back to us.
Return Shipping
- Customers are responsible for the cost of return shipping unless the return is due to a defective or incorrect item sent by Darion Threads.
- Please use a trackable shipping method to ensure your return reaches us safely.
Refund Process
- Once we receive and inspect the returned item, we will notify you of the refund approval or rejection.
- Approved refunds will be processed within 7 business days.
Exchanges
- If you wish to exchange an item, please follow the return process and place a new order separately.
Damaged or Incorrect Items
- If you receive a damaged or incorrect item, please contact us immediately at [email protected] with photos of the product and packaging.
- We will arrange for a replacement or refund at no extra cost to you.
Non-Returnable Items
- Gift cards, downloadable products, and items marked as final sale are not eligible for return.
Contact Us
If you have any questions about our Returns & Refund Policy, please contact us at: